We only collect your information to provide you with the services that you have requested. This occurs when you purchase anything from this website, or if you contact us, add contact details to our visitors book at exhibitions, subscribe to our newsletter or otherwise ask us to contact you. We do not collect any credit card/payment details – this is handled via our third party payment processor (PayPal). If you want us to update or remove your data, contact us via firstname.lastname@example.org.
If you are here then you are concerned about privacy, so this page details our policy to deal with issues which may concern you. Please read it to understand how your personal information will be treated.
This policy may change from time to time so please check it periodically.
Please contact us if you have questions about this privacy notice.
Capturing Customer Data
Under the General Data Protection Regulations in Europe there are several valid reasons for collecting and processing data on our customers:
This is obtained when you agree to receive information from us either because you signed up to our newsletter via this website, or you added your email address when filling out our visitors book at our exhibitions, or you sent us a contact request via our website or via email.
- to honour a contract
When you order something from us we have a contractual obligation to fulfil the order and send your items out to you. We therefore need to obtain information such as your address, which we store and which we also need to pass onto our couriers and to PayPal.
- legal obligations
In certain circumstances we may need to obtain and process your information, for example in the event of fraudulent or criminal activity.
Times when we collect your data
There are several times at which data you supply to us can be collected and processed:
- When you choose to subscribe to our email newsletter.
- When you add an email address to our visitors book at any of our exhibitions and open studio events.
- When you fill in your details on our Contact Us page
- When you send us an email directly
- When placing an order online
- When placing an order in person at our exhibitions and open studio events.
We do not automatically add your details to our newsletter mailing list when you contact us via the contact page or via email.
Types of data we collect
For newsletter mailing lists: we collect your email address and (optionally) your name if you provided it.
For online orders: name, address, telephone number, email address, order history and receipts.
We also monitor IP addresses to gauge suspicious and potentially illegal activity.
For deliveries: customer names, addresses and contact details.
How and when data is used
There are several ways in which we will use the data we collect:
- To process orders and send them to customers.
- To keep you informed of new products, events and information via our newsletters.
- To answer queries and process refunds.
We treat all data with the utmost respect and security.
Our website is securely hosted with password protection for all areas including personal information and payment details.
The duration of time we retain data can vary depending on the nature of the data and its use, as well as legal and business requirements. Any data pertaining to sales is legally obliged to remain on file for six years.
We will sometimes need to share data with the carriers we use to deliver customer orders.
Any third parties we supply data to are obliged to use it solely for the purpose it has been supplied for, to process it securely and to dispose of it once no longer required.
Rights of the individual
Individuals have the right to see, amend, control and withdraw any data held relating to them unless we feel there is a legitimate business interest or legal reason not to.
Individuals may request the following:
- To see what data is held on them.
- To amend the data and correct any inaccuracies.
- To withdraw consent to data being held and to being contacted with our newsletter.
Disposing of data
Disposal of electronic data follows the same security processes we have in place for protecting the data.
Correction and updating personal information
If your personal information changes or if you no longer wish to subscribe to the service, we will endeavour to correct, update or remove the personal information provided to us as speedily as possible. This can be done by emailing us at email@example.com
Users under 18
If you are under 18, please ensure that you obtain your parent/guardian’s consent before you provide personal information to the website. Users without such consent are not allowed to provide us with personal information.
If you have any questions or concerns about the collection, storage, use and disposal of your data, you are invited to contact us via email at firstname.lastname@example.org